AI Reply ("we", "our", "us") provides an automated messaging assistant that helps businesses respond to messages and comments on their connected Facebook Pages. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our service, you agree to the practices described here.
1. Information We Collect
When you sign up and connect a Facebook Page, we may collect:
- Account information — your name, email address, business name, and phone number provided at registration.
- Facebook Page data — the Page ID, Page name, and a Page access token that allows us to receive and reply to messages on the connected Page.
- Conversation data — the messages and comments your customers send to your Page, and the automated replies generated by our system, stored so the assistant can maintain context.
- Usage data — number of messages processed, credits used, and basic technical logs for reliability and billing.
2. How We Use Your Information
- To receive incoming messages and comments from your connected Facebook Pages and generate automated replies.
- To maintain conversation history so replies stay relevant and in context.
- To calculate usage, manage your credit balance, and process billing.
- To provide customer support and improve the reliability of the service.
- To send you important account, security, and service notifications.
3. Facebook Platform Data
Our use of information received from the Facebook/Meta Platform follows Meta's Platform Terms and Developer Policies. We request only the permissions required to operate the messaging assistant (such as managing and replying to messages on Pages you authorize). We do not request access to data unrelated to this function.
4. Data Sharing
We do not sell your personal data. We may share data only with:
- AI processing providers — to generate reply text. Messages are processed solely to produce a response and are not used by us to build advertising profiles.
- Infrastructure providers — hosting and database services that store your data securely on our behalf.
- Legal authorities — only where required by applicable law.
5. Data Retention
We keep your account and conversation data for as long as your account is active. If you close your account or disconnect a Page, we delete or anonymize the associated data within a reasonable period, except where retention is required for legal or billing purposes.
6. Data Deletion
You can request deletion of your data at any time:
- Disconnect your Facebook Page from within your dashboard, or delete your account entirely.
- Email us at support@yasinarafatbd.com with the subject "Data Deletion Request", and we will remove your personal data and stored conversations.
You may also remove our app from your Facebook settings at Settings & Privacy → Settings → Business Integrations, which revokes our access to your Pages.
7. Data Security
We use industry-standard measures including encrypted connections (HTTPS), access controls, and secure token storage to protect your information. No method of transmission over the internet is fully secure, but we work continuously to safeguard your data.
8. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data. To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the service after changes means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, contact us:
- Email: support@yasinarafatbd.com
- Website: reply.yasinarafatbd.com